Privacy Policy
This privacy policy outlines how GoKong collects, uses, stores, and protects your personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws in Australia. By using GoKong services, you acknowledge that you have read and understood this privacy policy and consent to the collection and use of your information as described herein.
Information Collection and Usage
GoKong collects various types of information to provide and improve our gaming services. We collect personal information that you voluntarily provide during registration, including your name, email address, date of birth, residential address, and payment details. Additionally, we automatically collect technical information such as your IP address, device type, browser information, operating system, and gameplay data including session duration, game preferences, betting patterns, and win/loss records. We use cookies and similar tracking technologies to enhance your gaming experience and analyse platform performance. The information collected serves multiple purposes: verifying your identity and age to ensure compliance with legal gambling requirements, processing deposits and withdrawals, providing customer support, detecting and preventing fraudulent activities, personalising your gaming experience, and improving our platform functionality. We may also use your contact information to send important updates regarding our services, promotional offers, and responsible gaming reminders, though you retain the right to opt out of marketing communications at any time.
Data Sharing and Third-Party Disclosure
GoKong takes your privacy seriously and does not sell your personal information to third parties. However, we may share your data with select partners and service providers who assist us in operating our platform and delivering services to you. These third parties include payment processors who handle financial transactions, identity verification services that confirm your age and identity, game providers who supply our slot games, customer support platforms, data analytics providers, and marketing partners who help us deliver targeted communications. All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes we authorise. We may also disclose your information when required by law, in response to valid legal processes, to enforce our terms and conditions, to protect our rights and property, or to ensure safe gaming practices and prevent illegal activities. In the event of a business transfer, merger, or acquisition, your personal information may be transferred to the new entity, and you will be notified of any such change in ownership.
Data Security and Retention
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security protocols include industry-standard SSL encryption for all data transmissions, secure servers protected by firewalls and intrusion detection systems, regular security audits and vulnerability assessments, restricted employee access to personal data on a need-to-know basis, and secure payment processing systems compliant with PCI DSS standards. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data. GoKong retains your personal information for as long as your account remains active and for a period thereafter as required by Australian gambling regulations and tax laws. The specific retention periods vary depending on the type of information and legal requirements, as outlined in the table below.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account registration data | 7 years after account closure | Regulatory compliance |
| Financial transaction records | 7 years after transaction | Tax and audit requirements |
| Gameplay history | 5 years after last session | Dispute resolution |
| Marketing consent records | Until consent withdrawn plus 2 years | Compliance with marketing laws |
| Customer support communications | 3 years after last contact | Service improvement |
| Identity verification documents | 7 years after account closure | Anti-money laundering obligations |
You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records. Upon account closure, we will delete or anonymise your data in accordance with our retention schedule, except where longer retention is required by law.
Your Privacy Rights and Choices
Under Australian privacy laws, you have several rights regarding your personal information. You have the right to access the personal data we hold about you and receive a copy of this information in a commonly used electronic format. You may request correction of any inaccurate or incomplete personal information, and we will update our records accordingly within a reasonable timeframe. You can object to certain types of data processing, including direct marketing communications, by adjusting your account preferences or contacting our privacy team. You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business needs. You may lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy rights. To exercise any of these rights, contact our privacy officer through the designated channels provided on our platform. We will respond to your requests within 30 days and verify your identity before processing any access or deletion requests. You can manage certain privacy settings directly through your GoKong account dashboard, including marketing preferences, cookie settings, and data sharing options. We encourage responsible gaming practices and provide tools to help you maintain control over your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. These safe gaming features are designed to protect your wellbeing whilst you enjoy our platform.
Updates to This Privacy Policy
GoKong reserves the right to modify this privacy policy at any time to reflect changes in our practices, legal requirements, or platform functionality. When we make material changes to this policy, we will notify you through prominent notices on our website, email communications to your registered address, or in-app notifications upon your next login. The updated privacy policy will display the effective date at the top of the document, and continued use of GoKong services after the effective date constitutes your acceptance of the revised terms. We encourage you to review this privacy policy periodically to stay informed about how we protect your information. For significant changes that affect your rights or how we process your data, we may seek your explicit consent before implementing such modifications. You can access previous versions of our privacy policy by contacting our support team. If you have questions, concerns, or complaints about this privacy policy or our data handling practices, please contact our dedicated privacy team through the contact details provided on our platform. We are committed to addressing your privacy concerns promptly and transparently in accordance with Australian privacy principles and safe gaming standards.